Managing Difficult Conversations

Master the art of navigating challenging discussions to achieve constructive outcomes in your healthcare or health tech organization. Designed for leaders, administrators, clinicians, and tech professionals, this interactive one-day course equips participants with the skills to confidently address sensitive topics—such as delayed project timelines, performance issues, or patient care concerns—while fostering trust and collaboration.

Through engaging activities and real-world simulations, participants learn a structured seven-step approach, emphasizing active listening, inquiry, reframing, and assertive messaging tailored to healthcare settings. Practice managing emotions, addressing resistance, and using coaching tools to turn difficult discussions into opportunities for growth.

Key Learning Outcomes:

• Understand what makes conversations challenging and how to approach them
• Develop preparation techniques for initiating difficult discussions
• Apply a seven-step framework for courageous, productive conversations
• Use inquiry, active listening, paraphrasing, and reframing
• Utilize assertive language with impact and professionalism
• Manage emotions effectively during high-stakes discussions
• Foster a culture of accountability and continuous improvement
• Leverage difficult conversations for team and individual development